SENIOR CUSTOMER CARE MANAGER

BUDAPEST

Beyond developing cutting edge technologies, Rollet also excels at providing services to customers at the highest levels of expectation. We’re seeking new members to join our team to help our customers and app users alike, manage relationships, and gather feedback from them as inputs for improving our services.

  • Manage relationships with B2B customers, hold product onboarding training, and shepherd the customer experience

  • Provide customer support for B2C users

  • Work with great independence and possess big authority and knowledge to solve issues

  • Update and be updated about product knowledge, be informed of product changes

  • Be the voice of the customer and propose product improvements based on customer expectations and needs

  • Work with great independence and possess big authority to solve problems

RESPONSIBILITIES

WHAT WE'RE LOOKING FOR

  • Excellent written and verbal communications skills both in Hungarian and in English

  • 2+ years of experience in Customer Support related position

  • Strong problem-solving approach and customer-oriented mindset

  • Good technical & IT knowledge or great interest in the area

  • Demonstrates a positive, enthusiastic, friendly attitude

WHAT WE OFFER

  • Opportunity to drive the roadmap for an early-stage company

  • Direct impact on solving real problems for a fast-growing customer base

  • A truly excellent team to work with

  • The right tools and resources for you to do the best work you can

  • Open opportunities for professional development

  • An innovative, fast-paced culture

  • A healthy work-life balance

Be our team's newest member!

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